Cancellation and Refund Policy

This is a translation. If it differs from the Turkish version, the Turkish version prevails.

This policy applies to entry tickets and table bookings bought on the Petro website and is part of the distance sales contract. The seller’s details are shown at the top of this page.

In short

Situation	Outcome
I changed my mind / I can’t come	No refund (there is no right of withdrawal)
Petro cancelled the event	Full refund within 14 days at the latest
The event was postponed	Move to the new date or full refund, your choice
The announced headline DJ changed	Full refund if you ask before the event starts
I had a valid ticket but was not let in because of capacity	Full refund
I didn’t come, arrived late, or was refused entry under the door policy	No refund
I booked a table and came	The deposit is deducted from my bill that night
I booked a table but didn’t come	The deposit is not refunded

1. No right of withdrawal

Under Article 15(1)(g) of the Distance Contracts Regulation, the right of withdrawal does not apply to leisure services (entertainment or recreation) that must be provided on a specific date. So if you change your mind after buying, or cannot come, the ticket price and the deposit are not refunded.

2. If Petro cancels the event

If Petro cancels the event, or the event cannot take place because of a decision by the authorities, a natural disaster or another reason beyond Petro’s control:

• we notify you by e-mail or SMS within 3 days of learning about it at the latest;
• we refund the full amount you paid to the card you used within 14 days of the notice at the latest.

How long the refund takes to appear on your card account depends on your bank.

3. If the event is postponed

Your ticket or table booking is valid on the new date. If the new date does not suit you, tell us before the event on the new date starts and we refund you in full within 14 days. If no new date is announced, the event counts as cancelled.

4. If the headline DJ changes

If the headline DJ announced on the event page changes, we will let you know. If you do not want to attend the new programme, tell us before the event starts and we refund you in full. Small changes to programme times and changes of support DJs do not give a right to a refund.

5. Refused at the door

• If a guest with a valid ticket is not let in because of capacity, we refund the ticket in full.
• No refund is made to guests who are refused entry or asked to leave because they are under 18, do not show valid ID or do not follow the Door Policy.

6. Table deposit

• The table deposit is an advance payment towards what you spend that night and is deducted from your bill.
• Your table is held for you until [to be provided by the client: time]. If you have not arrived by then, the table may be given to other guests.
• If you do not come on the booked night, or cancel the booking yourself, the deposit is not refunded.
• If your bill is lower than the deposit, the difference is [to be provided by the client].

7. How refunds are made

Refunds are made to the card used for payment, through the payment institution. No cash refunds are made. For a refund or cancellation request, contact the seller by e-mail or phone and give your order number.